FAQ

How do I buy something?

We've made this SUPER easy for everyone! We use different payment methods to make this process as easy as possible. Go to this link here HOW TO PURCHASE and we'll walk you through each process. 

Are all services and public retail stores open for business?

As per our presidents requests, we support the efforts to stop the spread of the virus. All companies have been granted access to start business again as normal. Click this link to view more: https://citizen.co.za/business/business-news/2275044/here-is-the-full-list-of-everything-to-be-permitted-under-the-different-levels-of-lockdown/

Are you reducing your operating hours?

Will still are operational 24/7 365 but as mentioned previously we will not be able to deliver your purchases until all business may open again. Follow the link above to see what the current restrictions are in your part of our country.

I placed an order online that is meant to be shipped to my door. Is this still going to be shipped?

Yes all orders will still be shipped but as mentioned above, there could be some restrictions keeping us from delivering at normal times as stipulated. Please make contact with us if you feel that your order should have been shipped already, info@braaibaas.com.

I still would like to shop, may I continue to shop online?

Yes 100% you may! Visit www.braaibaas.co.za for all your beloved BraaiBaas™ gear. Order online as per normal and if you are not sure how to make an online purchase, click here, we take you by the hand in a video tutorial.

How may we get hold of management/ admin in case we have any queries?

You may contact us directly at info@braaibaas.com, or through our message button on the website itself (you'll find this in the bottom right corner on any page). We promise to get back to you as soon as we can.